Privacy Policy for Victoria Creations
Effective Date: January 14, 2026 Website: https://victoriafloristshop.com
At Victoria Creations, we are committed to protecting your privacy and ensuring a secure shopping experience. This policy explains how we handle your data in compliance with U.S. and Tennessee state standards.
1. Who We Are
Our website address is: https://victoriafloristshop.com. We operate as a floral and gift shop based in the United States.
2. Information We Collect and Why
- Comments: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymized string (hash) may be provided to the Gravatar service to see if you are using it.
- Media: If you upload images to the website (e.g., via WooCommerce Product Add-Ons), you should avoid uploading images with embedded location data (EXIF GPS).
- Orders & Contact: We collect your name, email, phone number, and address to process floral deliveries. We also use Joinchat to facilitate direct communication via WhatsApp.
- Payment Data: Payments are handled by third-party processors: Square, PayPal, Afterpay, and WooPayments. We do not store your financial credentials on our servers.
3. Cookies
- Account & Login: If you visit our login page, we set a temporary cookie. If you log in, we set cookies to save your login info (2 days) and screen choices (1 year). “Remember Me” keeps you logged in for 2 weeks.
- Shopping Experience: We use cookies to keep track of cart contents while you browse.
- Marketing & Analytics: We use Google for WooCommerce, Klaviyo, and Meta Pixel (via Kliken) to track site performance and provide personalized offers.
4. Who We Share Your Data With
We do not sell your data. We only share it with essential partners:
- Transaction Providers: Square, PayPal, Afterpay, and WooPayments.
- Marketing & Delivery: Klaviyo (Email), Google (Analytics), and Meta (Ads).
- Internal Security: If you request a password reset, your IP address will be included in the reset email.
- Spam Detection: Visitor comments may be checked through an automated spam detection service.
5. How Long We Retain Your Data
- Comments: Retained indefinitely so we can recognize follow-up comments automatically.
- User Profiles: For users that register, we store the personal information provided in their profile. Users can see, edit, or delete their information at any time (except their username).
- Order Records: We retain transaction data for the period required by Tennessee tax and commercial laws.
6. What Rights You Have Over Your Data
If you have an account or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as delivery records for Tennessee tax compliance).
7. Additional Information
- Data Protection: We use SSL encryption and plugins like All-in-One WP Migration and WPCode Lite to maintain site integrity and secure backups.
- Children’s Privacy: We do not knowingly collect data from children under 13.
8. Contact Information
For any privacy-related inquiries, please contact us through the Joinchat button on our website or at our business address in Tennessee.